Legal

Privacy Policy

Last updated: 1 September 2026

Aircons Cape Town ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website or engage our services.

We operate from Montague Gardens, Cape Town, and provide air conditioning installation, repair, servicing, and regas services across the Western Cape.

1. Information We Collect

We collect information that you provide directly to us when you:

• Fill in our contact or enquiry form (name, email, phone number, service needed, message)
• Call or WhatsApp us to request a quote or book a service
• Communicate with us about a job or appointment

We may also collect technical information automatically when you visit our website, including your IP address, browser type, device type, and pages visited. This is used for site security and to improve the user experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Schedule and carry out aircon installation, repair, servicing, or regas work
• Communicate with you about appointments, job status, and follow-ups
• Send invoices and process payments
• Improve our website, services, and customer experience
• Comply with legal obligations under South African law

3. How We Share Your Information

We do not sell your personal information. We may share it only in the following situations:

• With service providers who help us run our business (e.g. payment processors, accounting software), under confidentiality agreements
• When required by law, court order, or regulatory authority
• In connection with a sale, merger, or transfer of our business assets
• To protect our rights, property, or safety, or that of our customers or others

4. Cookies and Analytics

Our website may use cookies and similar technologies to operate properly and to understand how visitors use the site. We may use third-party analytics tools (such as Google Analytics) that collect anonymous usage data. You can control cookies through your browser settings, but disabling them may affect site functionality.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, respond to enquiries, and comply with legal and tax record-keeping obligations under South African law. Customer job records are typically kept for a minimum of five years.

7. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal retention obligations
• Object to or restrict certain processing of your information
• Withdraw consent for processing that relies on consent

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our website and services are not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. WhatsApp, product manufacturers). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We recommend reviewing this page periodically to stay informed of any updates.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: